Shipping Policy
This Shipping Policy applies to orders placed through adornjoys.com, which is operated by Adslion media Limited.
Order processing
Orders are normally processed within 2–3 business days after payment is successfully received. Business days exclude weekends and public holidays. Personalised, made-to-order, or high-demand products may require additional processing time; any different processing estimate will be stated on the relevant product page.
Once an order has shipped, we will send a shipping confirmation with tracking information where tracking is available.
Estimated delivery time
Total estimated delivery time is:
2–3 business days for processing + the applicable carrier transit time.
Standard transit is normally 7–15 business days after dispatch. Remote destinations may require 20–30 business days after dispatch. These are estimates, not guaranteed delivery dates. Customs processing, carrier disruptions, severe weather, peak-season volume, and other events outside our reasonable control may cause delays.
Shipping destinations and charges
Available destinations, shipping methods, and the final shipping charge are shown at checkout. Where offered, standard shipping is USD 5.99, and free standard shipping applies to eligible orders over USD 40. The checkout page controls if a country, product, or address is not eligible for a stated shipping offer.
Address changes
Customers are responsible for providing a complete and accurate delivery address. Contact info@adornjoys.com as soon as possible if an address needs to be corrected. We cannot guarantee a change after processing or dispatch has begun.
Undeliverable, refused, or unclaimed packages
If a package is returned because the address was incorrect or incomplete, delivery was repeatedly unsuccessful, the package was refused, or it was not collected, we will contact the customer when the package is returned to us or our fulfilment partner.
At the customer's request, we may arrange reshipment where possible. The customer may be responsible for reasonable return-to-sender and reshipping costs when the delivery failure was caused by an incorrect or incomplete address, refusal, or failure to collect. If a refund is approved instead, the refund covers the eligible product purchase price; original shipping and carrier return charges are not refundable unless the problem was caused by us or the carrier.
Lost, damaged, incorrect, or incomplete orders
If tracking shows no movement for an unusual period, or if an order arrives damaged, defective, incorrect, or incomplete, email info@adornjoys.com within 7 days after delivery. Include the order number and, where applicable, clear photos of the item, packaging, and shipping label. After review, we may arrange a replacement, send a missing item, or issue an eligible refund.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, customs fees, or local handling charges. Unless checkout expressly states otherwise, these charges are not included in the product or shipping price and are the customer's responsibility. Customs clearance may delay delivery.
Contact
Shipping questions: info@adornjoys.com
Operator: Adslion media Limited
Registered address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG