Return & Refund Policy
This policy applies to purchases made through adornjoys.com, which is operated by Adslion media Limited.
Cancellations
You may request cancellation within 12 hours after placing your order by emailing info@adornjoys.com. Include your order number and the email address used at checkout. Cancellation is not guaranteed once processing, personalisation, production, or dispatch has begun. If we confirm a cancellation before those steps begin, we will refund the amount paid for the cancelled item and any associated shipping charge.
Returns
You may request a return within 14 days after confirmed delivery. To qualify, an item must be unused, unworn, unwashed, unaltered, and in its original condition and packaging, with all included parts, accessories, and proof of purchase.
Do not return an item without authorisation. Email info@adornjoys.com first to receive return instructions and the applicable return address. Items sent to the manufacturer or to an unauthorised address may not be accepted.
Unless the item is damaged, defective, incorrect, or incomplete because of our error, the customer is responsible for return-shipping costs. We recommend using a trackable service because the customer remains responsible for the return until it is received.
Non-returnable items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalised, customised, or made-to-order products after production has begun.
- Items marked final sale where permitted by applicable law.
- Gift cards or other non-returnable digital products.
- Used, worn, washed, altered, or incomplete items.
- Hygiene-sensitive products after the seal or protective packaging has been opened, where a clear restriction is disclosed on the relevant product page.
Nothing in this section limits rights that cannot be excluded under applicable consumer law.
Damaged, defective, incorrect, or missing items
Contact info@adornjoys.com within 7 days after delivery and provide the order number, a description of the problem, and clear photos of the item, packaging, and shipping label where available.
After review, we may send a replacement, send the missing item or component, or issue an eligible refund. We will tell you whether the original item must be returned. If we require a return for a verified seller error, we will provide return instructions and cover the authorised return cost.
Exchanges
Exchanges require prior authorisation. Unless customer support confirms otherwise in writing, the original item must be returned and pass inspection before a replacement is sent. Availability is not guaranteed. If the requested replacement is unavailable, we may offer a refund for the eligible product purchase price.
Refunds
We will notify you after an authorised return or claim has been reviewed. If approved, the refund will be issued to the original payment method within 1–5 business days. Your bank, card issuer, or payment provider may need additional time to post the credit.
For a standard return, the refund covers the eligible product purchase price only. Original shipping, return shipping, duties, taxes, and other third-party charges are not refundable unless the return results from our error, the item is defective, or applicable law requires otherwise.
Late or missing refunds
If an approved refund has not appeared after the stated period, first check with your bank, card issuer, or payment provider. If the credit still cannot be located, email info@adornjoys.com with the order number.
Contact
Returns and refunds: info@adornjoys.com
Operator: Adslion media Limited
Registered address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG