Order Tracking
Use the tracking information in your shipping confirmation email to follow your order. If you cannot locate your tracking number, contact info@adornjoys.com and include your order number and the email address used at checkout.
Processing and Dispatch
Most orders are processed within 3–5 business days. Handmade, personalized, or made-to-order products may require an additional 1–2 weeks before shipment. After dispatch, standard delivery normally takes 10–15 business days.
Tracking Updates
Tracking details may take several business days to appear after the carrier accepts the parcel. A temporary gap between scans does not necessarily mean the package has stopped moving. If an order is sent in multiple packages, separate tracking numbers may be provided.
Delayed or Lost Packages
If tracking has not updated for an extended period, the estimated delivery window has passed, or the package appears to be lost, email info@adornjoys.com with your order number and tracking number. We will review the available information and work with the carrier or fulfillment partner to seek an appropriate solution.
Delivered but Not Received
If tracking shows “Delivered” but the parcel cannot be found, check the delivery area, household members, neighbors, building management, and any carrier notice. Then contact us promptly. A delivered scan does not automatically prevent us from reviewing the issue.
Contact
Adornjoys is owned and operated by Adslion media Limited.
Business address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG
Customer support: info@adornjoys.com